Refund & Cancellation Policy
Last updated: October 2, 2026
Before payment
Each engagement must specify its scope, fees, milestones and cancellation arrangements in writing before payment. This website does not take payments or automatically book consultations. Sending an inquiry creates no payment obligation.
Requesting cancellation
Email info@importix.net with your name, engagement reference and the services you wish to cancel. A cancellation request must be confirmed and any work already performed reviewed against the written agreement.
Work already performed
Payment for completed advisory work and delivered milestones is assessed under the agreed engagement terms. Prepaid work that has not been performed will be reviewed for a refund or credit under those terms and applicable law. This policy does not impose a blanket no-refund rule.
Third-party costs
Any treatment of third-party expenses or cancellation charges must be disclosed and agreed before they are incurred. Independent suppliers and carriers may have their own cancellation policies.
Scheduling and service issues
For an agreed consultation, request a schedule change by email as soon as possible; any deadline or fee must be set out in the booking terms. If a deliverable does not match the agreed scope, contact us so we can review the issue and discuss a correction or other appropriate remedy.
Refund handling
If a refund is approved, its amount, payment method and expected processing time will be confirmed in writing. Payment-provider processing times may vary. Mandatory rights under applicable law remain unaffected.